Frequently Asked Questions
Your Local Window & Door Repair Specialists in Rayleigh
At Window Doctor, we understand that you may have questions before booking a repair. Below you’ll find answers to some of the most common queries we receive from customers in Rayleigh and the surrounding areas.
Do you repair or replace windows and doors?
We specialise in repairs. Whether it’s broken handles, misted units, stiff hinges or faulty locks, we aim to fix the issue without the need for a full replacement. This saves you time and money.
Can you fix condensation or misting between double glazing?
Yes, we replace failed or misted glass units. You don’t need to change the entire window—just the glass. This is one of our most popular services.
Do you charge for call-outs?
No. We don’t charge a call-out fee. We’ll inspect the issue, provide honest advice, and give you a free quote—no pressure, no obligation.
Are your repairs guaranteed?
Absolutely. All our work is backed by a 12-month guarantee for your peace of mind, covering both labour and parts where applicable.
Do you work with all types of windows and doors?
Yes. We repair uPVC, aluminium, and timber frames, as well as conservatory windows and patio doors. We can also fit dog and cat flaps, replace letterboxes, and install new window panels.
How soon can you come out?
We aim to attend as quickly as possible, often within a day or two depending on availability. For urgent issues, we’ll do our best to prioritise your booking.
Do you offer free quotes?
Yes. All quotations are free and come with no obligation. We’ll assess the job and let you know the best repair options.
What areas do you cover?
We’re based in Rayleigh and cover most of South Essex, including Hockley, Hullbridge, Wickford, Southend, and surrounding villages.
Can you help with security upgrades?
We can. We offer replacement locks, upgraded handles, and reinforced hinges to improve the security of your windows and doors.
Do you supply and fit parts or do I need to provide anything?
We supply and fit all parts. Our repairs are carried out using quality components that meet or exceed industry standards.
Still have questions?
Feel free to get in touch! Call us or use our contact form—we’re happy to help and always respond promptly.
What Sets Us Apart
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Expertise Across All Window and Door Types: Whether it’s UPVC, aluminium, or timber, our team has the skills to handle repairs on various materials and designs.
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Customer-Centric Approach: We believe in transparent communication, punctuality, and delivering results that exceed expectations.
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Quality Workmanship: Our commitment to excellence ensures that every repair is performed to the highest standards, using top-quality materials.
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Local Knowledge: Being based in Rayleigh, we understand the specific needs of our community and strive to provide services that reflect this insight.
From fixing broken handles and faulty locks to replacing misted double-glazed units and installing pet flaps, Window Doctor offers a comprehensive range of repair services. Our goal is to extend the life of your existing windows and doors, enhancing their performance and aesthetic appeal.